Legal

Disclosures

Updated: September 10, 2026

Brale (Brale Inc., Brale Technologies) offers both technology and financial services products. Our financial services products operate with specific licenses which enable us to sell our financial services products in jurisdictions which license these operations. If you have a complaint, please contact Brale Inc. at (844) 227-6212 or [email protected].

North America

Alaska

#AKMT-016633

For Alaska Residents Only

If your issue is unresolved by Brale Inc. at (844) 227-6212, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Submit formal complaint form with supporting documents:
Department of Commerce, Community and Economic DevelopmentDivision of Banking & Securities550 W. 7th Ave., Suite 1850Anchorage, AK 99501
(907) 269-8140[email protected]
Download the complaint form

Arizona

#1043865

For Arizona Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Arizona consumers with questions or complaints can contact the department at:
Arizona Department of Insurance and Financial Institutions100 North 15th Avenue, Suite 261Phoenix, AZ 85007-2630
(602) 542-5763
How to file a consumer complaint

Arkansas

#130273

For Arkansas Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Arkansas consumers with complaints or concerns can contact the department at:
Arkansas Securities Department1 Commerce Way, Suite 402Little Rock, AR 72202
(501) 324-9260[email protected]
How to file a consumer complaint

Colorado

#500368

For Colorado Residents Only

Colorado Division of Banking

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes. If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY, YOU SENT: • You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. • If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER THE COMPANY THAT SENT YOUR MONEY:

The Complaint Process

All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing. You will not fill out the form online. Instead, you must download the file to your own device and edit that version. When completing the form, please provide detailed information and fill it out completely.

Send the complaint and supporting documentation by regular mail, facsimile, or electronic mail (e-mail) to the Colorado Division of Banking. NOTE: If filing electronically, scan and/or save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your E-mail.

Colorado Division of Banking1560 Broadway, Suite 975Denver, CO 80202
(303) 894-7575(303) 894-7570[email protected]
Complaint Form (PDF)Money transmitters information

Connecticut

#MT-2376957

For Connecticut Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Connecticut consumers with complaints or concerns can contact the department at:
Connecticut Department of Banking260 Constitution Plaza #1Hartford, CT 06103
(860) 240-8170[email protected]
How to file a consumer complaint

District of Columbia

#MTR2376957

For District of Columbia Residents Only

If you have a complaint, please contact Brale Inc. at (844) 227-6212. If you still have an unresolved concern, DC consumers with complaints or concerns can contact the department at:

District of Columbia Department of InsuranceSecurities and Banking1050 First St NE, Suite 801Washington, DC 20002
(202) 354-1085(202) 727-8000[email protected]
Consumer Complaint Form Mail-In Version

Florida

#FT230000475

For Florida Residents Only

Florida Office of Financial Regulation

If you have a complaint, please contact Brale Inc. at (844) 227-6212. If you still have an unresolved concern, Florida consumers with complaints or concerns can contact the department at:

Florida Office of Financial RegulationConsumer Finance200 E Gaines StTallahassee, FL 32399-0376
(850) 487-9687
Submit a complaint or tip online

Georgia

#2376957

For Georgia Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Georgia consumers with complaints or concerns can contact the department at:
Georgia Department of Banking and Finance2990 Brandywine Road, Suite 200Atlanta, GA 30341-5565
(770) 986-1633

Hawaii

Exempt

For Hawaii Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Hawaii consumers with complaints or concerns can contact the department at:
If by mail:Division of Financial InstitutionsDepartment of Commerce and Consumer AffairsP.O. Box 2054Honolulu, HI 96805
If by courier:Division of Financial InstitutionsDepartment of Commerce and Consumer Affairs335 Merchant Street, Room 221Honolulu, HI 96813
(808) 586-2820(808) 586-2818[email protected]
How to file a complaint

Illinois

#MT.0000472

For Illinois Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Illinois consumers with complaints or concerns can contact the department at:
Illinois Department of Financial and Professional Regulation555 W. Monroe Street, Suite 500Chicago, IL 60661
(888) 473-4858
How to file a consumer complaint

Indiana

Exempt

For Indiana Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Indiana consumers with complaints or concerns can contact the department at:
Department of Financial Institutions30 South Meridian Street, Suite 300Indianapolis, IN 46204
(317) 232-3955[email protected]
Complaint Form

Iowa

#2022-0148

For Iowa Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:
Iowa Division of Banking200 E Grand Ave., #300Des Moines, IA 50309
(515) 281-4014
How to file a consumer complaint

Kansas

#MT.0000256

For Kansas Residents Only

If you have a complaint, please contact Brale Inc. at (844) 227-6212. If you still have an unresolved complaint complete the following complaint form:

Mail, fax or email the completed consumer assistance form and attachments to:
Kansas Office of the State Bank CommissionerAttn: Consumer Affairs700 SW Jackson St, Suite 300Topeka, KS 66603
(785) 371-1229[email protected]
Complete consumer assistance PDF form (English)Complete consumer assistance PDF form (Spanish)

Louisiana

NMLS #2376957

For Louisiana Residents Only

Please note the money transmission license issued to Brale Inc. by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. If you have a complaint, please contact Brale Inc. at (844) 227-6212.

If you are unable to resolve the issue regarding the money transmission activity, you may file a complaint by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us by mail, email, or fax.

Louisiana Office of Financial Institutions8660 United Plaza Boulevard, 2nd FloorBaton Rouge, LA 70809-7024
(225) 925-4660
File a complaint

Maine

NMLS #2376957

For Maine Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Maine consumers with questions or complaints can contact the department at:
Department of Professional & Financial RegulationBureau of Consumer Credit Protection35 State House StationAugusta, ME 04333
(207) 624-8527
How to file a consumer complaint

Maryland

#2376957

For Maryland Residents Only

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Brale Inc. NMLS ID #2376957 at:

Commissioner of Financial Regulation1100 N Eutaw St., Suite 611Baltimore, MD 21201
(888) 784-0136
File a complaint onlineNMLS Consumer Access

Minnesota

#MN-MT-2376957

For Minnesota Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Minnesota consumers with questions or complaints can contact the department at:
Minnesota Department of Commerce85 7th Place East, Suite 280Saint Paul, MN 55101
(651) 539-1600
How to file a consumer complaint

Mississippi

#MT/2376957/2023

For Mississippi Residents Only

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Brale Inc. at (844) 227-6212 to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Brale Inc. money transmission activity, you may file your complaint online at the link below:

Mississippi Department of Banking & Consumer FinanceP.O. Box 12129Jackson, MS 39236-2129
(601) 321-6901
File a complaint online

Nevada

#MT11211

For Nevada Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Nevada consumers with questions or complaints can contact the department at:
State of Nevada, Dept. of Business & IndustryFinancial Institutions3300 W. Sahara Ave., Suite 250Las Vegas, NV 89102
(702) 486-4120(702) 486-4563
How to file a consumer complaint

New Hampshire

#25059-MT

For New Hampshire Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:
New Hampshire Banking Department53 Regional Drive, Suite 200Concord, NH 03301
(603) 271-3561[email protected]
How to file a consumer complaint

North Dakota

#MT104252

For North Dakota Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with questions or complaints can contact the department at:
North Dakota Department of Financial Institutions1200 Memorial HighwayBismarck, ND 58504
(701) 328-9933[email protected]
How to file a consumer complaint

Oklahoma

NMLS #2376957

For Oklahoma Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Oklahoma Banking DepartmentAttn: Money Transmission2900 North Lincoln BlvdOklahoma City, OK 73105
(405) 521-2782
How to file a consumer complaint

Rhode Island

#20254963CT

For Rhode Island Residents Only

Brale Inc. is licensed by the Rhode Island Department of Banking as a Money Transmitter.

South Carolina

NMLS #2376957

For South Carolina Residents Only

If you have a complaint or concern about your transaction, please contact Brale Inc. at (844) 227-6212. If you still have an unresolved complaint about Brale Inc., you may contact:

South Carolina Office of the Attorney GeneralMoney Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201
(803) 734-1221[email protected]
How to file a consumer complaint

South Dakota

#2376957.MT

For South Dakota Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

South Dakota consumers with questions or complaints can contact the department at:
South Dakota Department of Labor & RegulationDivision of Banking1714 Lincoln Ave., Suite 2Pierre, SD 57501
(605) 773-3421[email protected]

Tennessee

NMLS #2376957

For Tennessee Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Tennessee consumers with complaints or concerns can contact the department at:
Tennessee Department of Financial Institutions312 Rosa L. Parks Avenue, 13th FloorNashville, TN 37243
(615) 741-2236[email protected]
How to file a consumer complaint

Utah

Exempt

For Utah Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Utah consumers with complaints or concerns can contact the department at:
Utah Department of Financial Institutions324 South State Street, Suite 201Salt Lake City, UT 84111
(801) 538-8830[email protected]

Vermont

#MT-2376957

For Vermont Residents Only

If you have a complaint, please contact Brale Inc., 1440 Locust St, Suite 100, Des Moines, IA 50309, at (844) 227-6212. If your concerns have not been addressed, please contact the state regulator listed below:

Vermont consumers with complaints or concerns can contact the department at:
Vermont Department of Financial Regulation89 Main StreetMontpelier, VT 05620-3101
(802) 828-3307
How to file a consumer complaint

Washington

#550-MT-150453

For Washington Residents Only

If you have a complaint, please contact Brale Inc. at (844) 227-6212. If you still have an unresolved complaint regarding Brale Inc. money transmission activity, you may file it online with the Washington DFI at the link below:

Washington Department of Financial InstitutionsPO Box 41200Olympia, WA 98504-1200
(877) 746-4334[email protected]
File a complaint online with Washington DFI